faq

Satisfaction Guarantee & Return Policy

We are confident that you will love our premium massage candle, which is made with natural ingredients, pheromones, and essential oils that stimulate your senses and enhance your intimacy. However, if for any reason you are not completely satisfied with your purchase, you can contact us within 30 days of purchasing your order and we will gladly issue a full refund. 

To request a refund, simply email us at info@gever.store with your order number and a brief explanation of why you are unhappy with the product. We value your feedback and will use it to improve our offerings. Our customer support team will work with you to find a solution that satisfies your needs. This could involve troubleshooting, providing additional information, or offering a replacement or refund, as applicable.

If your item is damaged, broken, disfigured, or melted upon arrival, please contact us and we will provide a replacement. 

Refunds are credited to your original form of payment. Please allow up to one week for your refund to be processed. 

Your satisfaction is our top priority, and we want you to enjoy our product as much as we do. Thank you for choosing us!

How do I use a Gever Massage Candle?

Light the massage candle and let it burn for 15-30 minutes until a pool of warm oil forms. Extinguish the flame, wait 30-60 seconds for the liquid to cool, and pour the oil onto your hands for massage purposes.

Melt, massage, and relax responsibly. Use the massage candle at your own risk. It is intended for use as a massage oil or traditional candle only. Do not ingest the oil or apply it to sensitive areas or private parts. Individuals may respond to the active ingredients differently.

How long do I have to wait before I can use the candle?

It takes approximately 15-30 minutes for a large enough pool of oil to melt before use. 

Can both men and women use Gever?

Yes, while we are a men’s brand, Gever’s Candles can be used on and with anyone.

How long are transit times?

Transit time varies based on your delivery address. Typically orders take between 5-7 business days to arrive within the continental US. If your order is shipping with FedEx Smartpost or UPS Surepost, please add 2 additional business days to the transit time as both carriers may make a transfer to USPS to complete the final stretch of delivery.

My candle(s) arrived damaged, help!

Sometimes these things happen when carriers mishandle our packages. Please email us your unboxing experience with a couple of photos and send to info@gever.store and then safely discard the broken merchandise. We can issue a one-time replacement free of charge.

How long do the effects last?

While effects vary from person to person, effects may last anywhere from 1-3 hours.

Is Gever Safe?

We use premium ingredients that have been masterfully and mindfully crafted for your pleasure. Gever’s ingredients are scientifically tested and skin safe. If you experience any abnormal reaction to Gever Massage Candles please contact your doctor for further assistance.

How much oil can I use at once?

In short, as much as you want! Each 10 oz candle is designed to hold approximately 3-5 massages, depending on the amount used.

Is there anyone who should not use this product?

Gever candles are not intended for use by children under the age of 18. If you are pregnant, nursing, taking any medication, or have any medical condition or sensitivity to Gever’s Products or ingredients, consult your doctor before use.Â